Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") governs the purchase of credits and any subscription plans (if applicable) for Replik’s AI-powered generated content services. By purchasing credits or subscribing to any service, you agree to this Policy and acknowledge that all transactions are final.

2. No Refunds

Finality of Transactions: All purchases of credits and subscriptions are considered final. Once a transaction is completed, no refunds will be provided for any reason, regardless of whether the generated content has been used or not.
Non-Refundable Credits: Credits purchased for generating content on the platform are non-refundable. In the event of account cancellation or termination, any remaining credits will be forfeited without any refund or credit adjustment.

3. Account Cancellation

User-Initiated Cancellation: Users may request to cancel their account by contacting our support team. However, cancellation of an account will not result in any refund or credit reimbursement for unused credits.
Platform-Initiated Suspension or Termination: Replik reserves the right to suspend or terminate user accounts in the event of a violation of our Terms & Conditions, License Policy, or for any suspicious or unlawful activity. In such cases, any remaining credits will be forfeited without refund.

4. Error or Duplicate Transactions

Reporting Errors: In the event of an error or duplicate transaction, users are advised to contact our support team within [insert number of days, e.g., 7] days of the transaction. While our standard policy is that all transactions are final, Replik will review such cases on a discretionary basis.
Resolution: Any adjustment, if deemed appropriate, will be issued as account credit rather than a cash refund. All decisions made by Replik regarding transaction errors are final and at our sole discretion.

5. Amendments to This Policy

Replik reserves the right to amend or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on our website and will become effective immediately upon posting. Users are encouraged to review this Policy periodically.

6. Legal and Regulatory Considerations

Consumer Rights: While Replik’s policy is to offer no refunds on purchased credits or subscriptions, users retain their rights under applicable Indian consumer protection laws, including provisions under the Consumer Protection (E-Commerce) Rules, 2020.
Compliance: This Policy is designed to comply with all applicable laws and regulations in India, including the Information Technology Act, 2000 and any relevant provisions under the upcoming Digital Personal Data Protection Act, 2023.